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CX Enablement Lead: Process & Tools Strategy
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-26
Listing for:
United States Digital Space LLC
Full Time
position Listed on 2026-08-26
Job specializations:
-
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
BILL is seeking a Staff CX Service Enablement Specialist to design, optimize, and govern CX workflows at scale within our CX Operations team. You will collaborate with CX leadership, IT Biz Tech, Analytics, and Workforce Management to turn complexity into streamlined processes and measurable outcomes.
You will drive end-to-end process strategy, mentor teammates, and shape the operational foundation for CX 2.0 while evaluating AI-powered tools to enhance agent enablement and customer outcomes.
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