Service Account Manager - Aerial

Service Account Manager – Aerial | Prism Electric Join a Team That Powers Progress

Prism Electric is one of the most successful open-shop electrical contractors in the region, proudly serving Texas and Oklahoma. Headquartered in Garland, Prism has built a reputation for excellence in every area of electrical construction—from design-build projects to large-scale industrial, commercial, government, institutional, and electrical service work.

Our success is powered by our people. With world-class technical experts, long-standing industry relationships, and a commitment to innovation, Prism Electric continues to deliver exceptional results and drive the future of electrical construction. When you join Prism, you’re not just building projects—you’re building a career with one of the industry’s most respected teams.

The Service Account Manager – Aerial will be responsible for developing, pursuing, estimating, and managing service opportunities that utilize Prism Electric’s aerial and bucket-truck capabilities. This individual will build relationships with new and existing customers, identify recurring and project-based aerial electrical work, and help maintain a strong pipeline of opportunities for Prism’s bucket-truck operators and service teams.

• Sales, business development, estimating, and production management of aerial and bucket-truck service work that meets or exceeds margin standards.
• Proactively identify, pursue, and develop new opportunities that utilize Prism Electric’s bucket-truck operators and aerial service capabilities.
• Develop a consistent pipeline of aerial electrical service work with commercial, industrial, municipal, institutional, property management, and other applicable customers.
• Pursue opportunities involving exterior and site lighting, parking lot and pole lighting, signage electrical service, lighting maintenance, troubleshooting, repairs, retrofits, and other elevated electrical work requiring bucket-truck capabilities.
• Develop and maintain personal, long-term relationships with customers, facility managers, property managers, general contractors, municipalities, and other potential sources of aerial service work.
• Conduct business and customer relations in a way that is above reproach and consistent with Prism Electric’s core values.
• Maintain proactive involvement with customers by identifying upcoming maintenance needs, potential repairs, upgrades, and future service opportunities.
• Provide timely and professional responses to customer service requests, emergency needs, estimates, and project opportunities.
• Diligently pursue new customers and expand existing accounts along targeted vertical markets.
• Support business development efforts with timely responses to leads, customer inquiries, bid opportunities, and requests for proposals.
• Conduct site visits and evaluate potential aerial service projects to determine labor, equipment, material, scheduling, and safety requirements.
• Prepare estimates, proposals, scopes of work, and pricing for aerial and bucket-truck service opportunities.
• Coordinate scheduling and deployment of bucket-truck operators, electricians, equipment, and materials to meet customer expectations.
• Track sales activity, proposals, awarded work, backlog, margins, labor utilization, and customer activity.
• Maintain exceptional customer service throughout the entire process, from initial contact and estimating through project completion and follow-up.
• Work closely with Prism’s Service leadership and field teams to ensure bucket-truck resources are effectively utilized and customer commitments are met.
• Identify opportunities to convert one-time service customers into recurring maintenance and long-term account relationships.
• Encourage good habits and support continuous improvement throughout the department.
• Take a leadership approach to growing and developing technicians and bucket-truck operators within the department.
• Train, supervise, support, and motivate Prism’s workforce as needed.
• Maintain a productive workforce possessing the necessary skills, expertise, and drive to meet production schedules, customer expectations, and deadlines.

• Proven sales,…