Associate Product Manager​/Sr Associate Product Manager, Technology Products

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• The Associate Product Manager, Technology Products is part of the Airport Technology Product Management team (Travel Innovation) within the Customer Experience organization.
• This role focuses on the check-in product and supports both the digital and airport environments to shape intuitive, efficient customer journeys. It includes partnering with key stakeholders and IT teams to explore opportunities, improve operational performance, and elevate the guest experience across all touchpoints of check-in.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Conduct product discovery, market research, competitive analysis, and trend forecasting to inform product direction.
• Synthesize broad company objectives into concrete problems to solve with measurable success metrics.
• Create and maintain an initiative source of truth document, including overview, stakeholder mapping, work streams, and milestones
• Communicate updates effectively through verbal, written, and visual storytelling (e.g., slide decks, process maps, and documentation).
• Facilitate collaboration between product and non-product teams, ensuring alignment across stakeholders.
• Partner with Technology Procurement to conduct RFIs and RFPs.
• Identify and recommend investment areas based on research and business goals.
• Track and measure the impact of strategic initiatives to support product management teams.
• Proactively identify opportunities for improvement, bringing clarity and structure to ambiguous challenges.
• Influence strategic direction of the product(s) or cross-product journey
• Care for the customer or team member experience, considering upstream and downstream impacts
• Regularly collect, analyze, and synthesize customer feedback from multiple channels

• Bachelor’s degree in related field
• 3 years of applicable product management experience (i.e. Product Owner)
• 5 years of equivalent work experience

• Master’s degree in a related field with 2+ years of work experience
• Experience determining Product Market fit and defining a Go-to-Market strategy
• Demonstrate familiarity with Agile Product Management tools

• Relevant certifications in Product Management/Product Delivery field
• Has strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.
• Recommended Scrum certification