Senior Business Analyst, Operations

DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit  and follow us on Linked In and Facebook.

Location:

USA - Fort Worth, Silver Creek Rd
Division:
Solutions
Job Posting

Title:

Senior Business Analyst, Operations
Time Type:
Full Time

The Sr Business Analyst will join a team to generate insights that will guide our operational strategy and day-to-day execution. The Sr Business Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position will work closely with the operations team to shape the structure and support the business.
This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve customer delivery experience; it also offers broad exposure to various business, financial, and technical teams across DSV.

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Assess and document existing business procedures. Develop recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
• Maintain recordkeeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze other comparable organizations / operation.
• Support Business reviews for strategic client by developing and presenting materials to illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives to develop in to case studies for presentation to client.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.
• Other duties as assigned.