Senior Manager, Proposal Strategy & Operations

At Timely Care , we believe in making health care better and more accessible for students everywhere. Doing that takes the brightest minds and biggest hearts. If that sounds like you, then there's a place for you here.

Senior Manager, Proposal Strategy & Operations

Timely Care

Timely Care is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., Timely Care combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, Timely Care offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools.

Timely Care drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

The Role

Timely Care is seeking a Sr. Manager, Proposal Strategy & Operations to own and scale the company’s proposal function, including RFPs, RFIs, RFQs, and other complex or strategic customer responses. This role will lead the full proposal lifecycle - from intake, qualification, and response strategy through content development, cross-functional review, submission, and outcome reporting.

Reporting to the Vice President of Product Marketing, this individual will serve as the central point of accountability for proposal operations and will partner closely with Sales, Product Marketing, Product, Care, Customer Success, Legal, Security, Finance, and other subject matter experts. The Manager will improve how Timely Care prioritizes opportunities, develops differentiated responses, manages institutional knowledge, and measures proposal performance.

The ideal candidate combines exceptional proposal writing and project management skills with the ability to build scalable processes, influence cross-functional stakeholders, and translate complex healthcare and technology capabilities into clear, compelling customer value.

What You’ll Do

Own the end-to-end proposal lifecycle for RFPs, RFIs, RFQs, and other strategic customer responses, from intake and qualification through submission and post-response follow-up.

Lead solicitation analysis, response strategy, proposal kickoffs, writing, reviews, approvals, and final submission.

Develop differentiated, customer-focused narratives that clearly connect institutional needs to Timely Care’s capabilities, outcomes, and value.

Lead or support writing of executive summaries, strategic sections, and high-value or complex responses.

Ensure every submission is compliant, accurate, persuasive, professionally presented, and delivered on time, or early.

Coordinate contributors across Sales, Product Marketing, Product, Clinical, Customer Success, Legal, Security, Finance, Implementation, and other teams, and project manage proposals to completion .

Clarify owners, deadlines, escalation paths, and approval requirements; proactively resolve gaps or risks that could affect submission quality or timing.

Conduct an annual audit of both process and responses for continuous improvement.

Proposal Operations & Content Governance

Build, document, and continuously improve proposal workflows, SOPs, templates, review processes, and service-level expectations.

Own proposal content libraries, answer banks, approved claims, proof points, case studies, references, attachments, and reusable assets.

Establish content owners, refresh cadences, version controls,…