Senior Director, People Operations

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and Capital

G.

This is a builder role at a company that is running at full speed. Pindrop has the people, the product, and the market momentum. What we need now is the operational backbone that matches that ambition- an HR Operations function that is not just keeping the lights on, but actively enabling the business to scale with precision, compliance, and speed.

The Senior Director, People Operations will own the full scope of people operations infrastructure: our HRIS, payroll, domestic and international benefits, immigration, compliance, audits, and the standard operating procedures that make all of it repeatable and scalable. This person will be the operational engine of the People team; the person who makes sure that accuracy and urgency are not in conflict, and that the People function shows up as a genuine business partner to Finance, Legal, IT, and the broader organization.

|

This is not a maintenance role. It is a build role. The infrastructure you design today will support a growth organization tomorrow. The standard for this seat is high, and the impact of getting it right is significant.

|

Standard Operating Procedures & Process Infrastructure

• Lead the team that will design, document, and maintain comprehensive SOPs for every HR Operations process from onboarding and offboarding to payroll changes, benefits enrollment, and immigration filings
• Build a process infrastructure that can survive personnel changes, scale with headcount growth, and be audited by external parties at any time
• Identify workflow inefficiencies and lead continuous improvement initiatives, the goal is always to reduce manual work, eliminate error risk, and create repeatable operational excellence
• Automate where possible, and own the intersection between HR technology and HR process

Cross-Functional Partnership

• Be a genuine business partner to Finance, ensuring payroll data, headcount reporting, and benefits costs are accurate, timely, and presented in a format that supports financial planning and decision-making
• Partner with Legal on employment matters, immigration filings, compliance questions, and any HR-related risk exposure
• Collaborate with IT and Security on system access, data governance, and any HR systems that intersect with the company’s security posture
• Work closely with the HRBP team to ensure that operational processes support, not slow down, the employee experience and people programs
• Serve as the internal subject matter expert when customer or investor due diligence requires HR and people…