Senior UX Designer

Job Summary

You willbe responsible forthe design and development oftheoverall functionality of digital products to ensure exceptional user experience by translating business requirements and concepts into sitemaps& journey maps, wireframes,andprototypes.

You will providedesign support while understanding user-centered design principles and best practices.

Reporting Structure

• Thisrolereportstothe Lead–Customer Experience

Job Objectives

• Translate complex concepts and interactions into visually coherent wireframes orprototypes.

• Design and develop UX interfaces and workflows to enhance user experience.

• Research,understand,andutilizeongoingmobileapplications’/websiteanalytics.

Job Responsibilities

Design & Development

• Createcustomer experience journeysfor product/project features,web pages, product interstitials, notifications,and other components of the product experience that align and support the overall subscriberexperience.

• Create wireframes, storyboards, walkthroughs,and prototypes to communicate your design to the rest of theteam.

• Develop detailed wireframes, user flows, mockups, and other product deliverables to effectively communicate designs and product requirements.

• Formulating information architecture and navigation for complex data structures

• Articulating future-proof design strategy for multi-audience, multi-channel, multi-appsolutions

• Workwithother teamsto test features and incorporate user feedback into designiterations.

• Utilizerapid prototyping and iterative design techniques.

• Design for multiple platforms & screensforpeople-centered digital products.

• Deliver engineering-friendly design specifications and documentation.

• Online portfolio of Research, Personas, UX Flows, Experience Maps, Wireframes, Prototypes,and User Testing

• Conduct benchmarking against similar types of businesses to ensure that the proposed designis following the latest trend inthemarket and is competitive compared to other businesses in the sameindustry.

• Conductresearchpre-developing the customer experience.

• Conduct surveys to collect end customers’feedback on the developedjourneys.

Documentation,Communication& Collaboration

• Create documentation (Interactive playbooks, UX documentation, site architecture, wireframes, use cases,and taskflows,)to be used by theteam.

• Maintain all UX/UITemplates, documentation, assets, personas, design mockups, user flows, navigational maps,and experience documentation for assigned projects.

• Communicate designs – Create meaningful UX deliverables such as sketching, storyboards, sitemaps, wireframes, flowcharts,prototypes.

• Collaborate withprojectteams to create artwork for the platform that satisfies requirements and strategicmessaging and continues to raise the visual integrity of theuser experience,to drive user adoption and engagement.

• Collaborate with fellow designers to help evolve the design language of the website/mobile application.

• Collaborate cross-functionally with other groups to solve strategic initiatives and new project challenges quickly and creatively.

• Work closely with across-functional team of designers, software engineers, product managers, and business owners through all product development phases.

• Work with the Software Testing team during the testing phase to ensure that what was developed matches the journey designed

Job Requirements
Educational Qualification

• Bachelor’s degree in computer science orarelated field

• Licenses & Certifications

• Scrum Master

• Google UX Design Professional

Previous Work Experience

• 5+years of experience as a user experience designer, information designer, interaction designer,andgraphic designer

• Experience in professional user interface design or related design disciplines

• Proficiency with severalgraphics’tools (Photoshop, Illustrator, InDesign)

• Proficient with at least one of these…