Customer Care Pre-Sale Specialist

Description

The Customer Care Specialist is responsible for being the first point when an agent has a complex situation that requires a more advanced level of troubleshooting. You are expected to resolve ALL issues quickly, effectively and with the utmost of importance and respect. You serve as a role model to the Specialists with regards to work ethic, attendance, and knowledge. As a Customer Care Specialist, you will step in and make decisions when your Supervisor is not available or on vacation.

• 1 – 3 years in a high-volume Customer Contact Centre
• Previous work experience where you worked in person with customers
• Knowledge of Provincial and Federal tax exemption regulations
• Experience using computers, and being able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• Computer literate, familiar with browsers, and phone system

• Responsible for providing website navigation for all brands in searching equipment, auction results, dates/times of auctions
• Ensure that superior customer service is delivered at all times to customers and be able to collaborate with internal departments successfully as a team player
• Educate and assist customers in setting up accounts, bidding limits, and registration
• Assist customers in scheduling pickups for all non-Gov Planet brands
• Works closely with the operations team of inspectors and equipment specialists to assist with Vin verification procedures
• Process registerable assets for sales
• Register bidders/process payments from successful bidders/provide customers with information about auxiliary services
• Provide administrative support as needed by the Customer Service Manager. Assist with processing purchase orders.
• Support customers during the auction registration process for both online and in-person bidding, as well as having the ability to explain how bidding and unreserved auctions work.
• Resolve issues and track interactions relating to customer accounts.
• Provide information related to past and upcoming auctions and equipment
• Aid in training new and current staff on various procedures.
• Advise customers how to bid and understand the bidding process in all brands
• Perform other duties as assigned

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system;
Smart Equip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers;
Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.