Call Center Agent

Company Description

Catch Vibe Voice is a dynamic communications-driven organization dedicated to delivering exceptional customer engagement experiences. We specialize in structured, results-oriented communication strategies that help businesses build meaningful connections with their clients. Our team is built on professionalism, clarity, and performance excellence. We believe in creating an environment where talent is nurtured, performance is recognized, and growth is continuous.

Job Description

Catch Vibe Voice is seeking a motivated and articulate Call Center Agent to join our Fort Worth team. This role is ideal for individuals who excel in communication, thrive in structured environments, and are committed to delivering outstanding customer service. As a Call Center Agent, you will serve as a key point of contact between our organization and clients, ensuring accurate information delivery and maintaining a high standard of professionalism in every interaction.

• Handle inbound and outbound calls with professionalism and efficiency
• Provide accurate information regarding services, inquiries, and client requests
• Maintain detailed and organized call records within internal systems
• Follow established communication scripts and compliance guidelines
• Resolve customer concerns while maintaining a positive client experience
• Collaborate with team members and supervisors to meet daily and weekly performance goals
• Uphold company standards of service quality and confidentiality

• Strong verbal communication and active listening skills
• Clear and professional phone etiquette
• Excellent organizational and time-management abilities
• Ability to work in a fast-paced, goal-oriented environment
• Basic computer proficiency and ability to learn internal systems quickly
• Team-oriented mindset with a strong sense of accountability
• High level of professionalism and reliability

• Competitive salary package ($41,000 – $45,000 annually)
• Structured growth opportunities and internal advancement pathways
• Professional skills development and ongoing training
• Supportive and performance-driven team environment
• Stable full-time position with consistent schedule
• Opportunity to build long-term communication and client management skills