Global Head of Customer Service Operations

A global industrial service provider is seeking a Customer Service Operations leader for its Americas division, located in Fort Worth, Texas. The successful candidate will lead all customer service teams, establish best practices, and ensure a high-quality customer experience. The role requires at least ten years of experience in customer service, excellent stakeholder engagement skills, and the ability to inspire and manage teams effectively.

Knowledge of the customer experience journey is essential. A professional degree and bilingual skills are preferred.
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