Resident Services Specialist

At BH, we're proud of the culture we've built together. We continue to set the standard in the multifamily industry thanks to our team of driven, collaborative, and forward-thinking individuals. We aim high, own our outcomes, and always look for ways to turn challenges into opportunities. While we take our work seriously, we never lose sight of the importance of staying grounded, supportive, and connected.

If you're ready to take the next step in your BH journey, we'd love to see you apply!

As the Resident Services Specialist, you'll have a big mission. If you accept it, your mission is to handle resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

As you can likely tell, 'how' things are done matters just as much as ‘what' was done here at BH!

• Serve as the primary point of contact for resident requests and concerns.
• Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
• Assisting with planning and implementation special functions and resident activities.
• Communicates with residents regarding needs and follows up on completed service requests.
• Maintains accurate resident records including contact information and correspondence.
• General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
• Assist Renewal Specialist with Renewal Program where applicable.
• Other duties as assigned.

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.
• Previous experience in a customer-facing/customer service roleis a plus.
• High School or GED (General Education Diploma) required.

Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.

Seniority Level: Entry level
Industry: Property Management

Employment Type:

Full-Time

Location:

On-Site

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Salary Minimum: 24

Salary Maximum: 24