Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries.

There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless.

So, join us. Work with us. Grow with us.

Position:
Customer Service Rep

Shift: Tuesday to Friday - 3:30PM to 2:00AM

Pay: $20.75 per hour + $1.00 shift differential

Be part of the world's largest logistics company!

DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

* Affordable medical, dental, and vision coverage available beginning on your 30thday

* PTO program for all associates, including paid holidays and vacation

* 401(k) with generous company match

* Tuition reimbursement program

* Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role

Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

* Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

* Maintain customer records and update account information.

* Maintain financial accounts by processing customer adjustments.

* Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

* Perform other duties as assigned.

Required

Education and Experience:

* High School Diploma or Equivalent

* 0-12 months of system, data entry or reporting experience

* 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.