Patient Access Cordinator - Baylor Scott & White Health: Saints Medical Center

About Towne Park

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. The hourly base pay for this position is $19 per hour, with $2 shift differential on Weekend and Overnight shifts.

Work Schedule: Part‑time, open availability + weekends. Typical shift times are 4:45 am–1 pm, 12:45 pm–9 pm, which will be discussed during the interview.

Benefits: Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, and in the company’s 401(k) retirement plan. Seasonal and temporary roles are not eligible for these benefits.

The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Concierge is a vital part of the patient and visitor experience.

• Arrive and check‑in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.

Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.

• 25% Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.
• 25% Ensure compliance with Visitor Management procedures and protocols.
• 25% Monitor condition of physical area and promptly report anything below standard to management.
• 15% Other duties as assigned.
• 10% Other tasks as needed.

Education

• High School diploma or GED preferred.

Required Licensure, Certification, Etc.

• At least 18 years of age; must pass a criminal background and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott and White.

Work Experience

• Related customer service experience and/or training; or equivalent combination of education and experience.

Knowledge & Skills

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to multitask and prioritize tasks, remaining calm in stressful situations.
• Ability to de‑escalate and remain calm in stressful situations.
• Ability to work independently and perform general typing and basic computer skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Attention to detail and consistent adherence to safety protocols.

Authority To Act
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the…