Customer Service Rep

Front Desk Customer Service Representative

• Greet clients warmly and guide them through the clinic process.
• Provide outstanding service in person, over the phone, and via email.
• Recommend services and products tailored to each pet’s lifestyle.
• Maintain accurate client and patient records in our database.
• Support the veterinary team by assisting with billing, medication labeling, and client education.
• Ensure a safe, clean, and organized environment for pets, clients, and staff.

• Bilingual (English/Spanish) strongly preferred.
• Excellent communication skills—both verbal and written.
• Comfortable and confident handling dogs and cats with care and patience.
• Proficient in Microsoft Office and data entry.
• Medical or veterinary background is a plus!
• Ability to explain basic veterinary concepts and post‑op care instructions.
• Strong attention to detail and willingness to ask for help when needed.

• Make a difference in the lives of pets and their families every day.
• Be part of a mission‑driven team passionate about animal welfare.
• Opportunities to learn and grow in a supportive environment.

Full‑time; may require occasional extended hours.