Call Center Member - Bilingual

Member Services Representative – EECU

Are you passionate about delivering exceptional member service? In this role you will assist members over the phone, providing top‑tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful.

After six months of in‑office training, you will be eligible for a hybrid schedule: three days in the office and two days remote, provided you can work independently and meet productivity goals. A reliable wired, high‑speed internet connection is required.

Deliver exceptional service to members by answering inbound calls timely, professionally, and courteously. Maintain performance standards in quality, attendance, and a team‑centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships by always being available, offering products and services as appropriate, and putting each member first in every interaction. Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keeping information confidential, and raising concerns when in doubt.

Resolve conflicts and manage member expectations. Adhere to all applicable regulatory rules and policies.

• Minimum of one year prior call center or financial experience required.
• Effective verbal and written communication with both external and internal members.
• Problem‑solving skills and logical judgment to ensure appropriate member outcomes.
• Accuracy and attention to detail.
• Abide by all applicable regulatory and department policy and procedures.
• Efficiently manage multiple browsers, tabs, and window navigation while remaining available to speak with a member.
• Previous customer service experience.
• Must be willing to work in a fast‑paced environment that requires 100% phone‑based interaction.
• Excellent attendance a must.
• Ability to easily commute to call center in Downtown Fort Worth.
• High school diploma or equivalent.

EECU is currently hiring for four positions with the following schedules:

• Two positions on 9:00 am – 6:00 pm, rotating Saturdays (bilingual preferred).
• One position on 10:00 am – 7:00 pm, rotating Saturdays (bilingual preferred).

EECU is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or disability. EECU is an EOE/Vets/Disabled Employer.