Member Services Representative, AACU Member Advocacy Center

What you'll do

• Answer department ACD calls from members
• Open new accounts, sells and processes Credit Union services for new and existing members
• Process various monetary transactions and loan payments and maintain account information
• Provide information about products and services such as ATMs, Loans, Credit Insurance, Checking and Savings accounts, On-Line banking, Visa Check Card and Call-24
• Work with branch/department managers and leverages cross-selling opportunities
• Ensure awareness of all branch functions and duties to provide proper support and coverage at all times
• Input member information for consumer loan applicants
• Create and promote positive name recognition for the Credit Union
• Research member inquiries and provide solutions as required in a timely manner
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
• Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
• Perform other duties as assigned
• Ensure the security and confidentiality of all account and related information and comply with all applicable laws and regulations including the Bank Secrecy Act

• High school diploma or GED
• Must have experience in a service‑culture environment, customer service and/or call center, or a combination of customer service and financial institution experience within the last twelve months
• Job level to be determined by the candidate's skills, qualifications and relevant experience

• Previous banking or Credit Union experience
• Previous customer service experience

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands‑on use of the software
• Excellent member service skills
• Professional interaction with all employees and members
• Availability to work Saturdays on a rotating basis
• Ability to perform in a fast‑paced environment, handle multiple tasks and function as an integral part of a team
• Spanish speaking, reading and writing is a plus
• Work independently and with minimal supervision
• Basic math calculations and data analysis
• Strong organization, self‑motivation and attention to detail
• Effective prioritization and meeting deadlines
• Work varying schedules, including evenings and weekends
• Ability to sit for extended periods of time
• Maintain satisfactory performance and attendance
• Pass American Airlines and Credit Union pre‑hire compliance checks

• Travel Perks: access to 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits:
  
  health, dental, prescription and vision benefits, virtual doctor visits, flexible spending accounts and more
• Wellness Programs: resources and support to help you stay well
• 401(k) Program: available upon hire and, depending on the workgroup, employer contributions after one year
• Additional Benefits:
  Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.