Services Operations Specialist- W2

Services Operations Specialist

Requisition Number: 105156

Location: Fort Worth Office, onsite

Salary: $20 per hour (first shift, 9 am - 5:30 pm)

Service Operations Specialists are situated in different sections within the Sustainability department, which operates as an integration and warehouse facility. Expect moderate noise levels akin to a typical business office environment with computers, phones, and printers, as well as light foot traffic. Teammates should be comfortable working in a confined space and capable of sitting at a computer terminal for extended periods.

Along the way, you will:

• Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the client’s Service Level Agreements (SLA).
• Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products.
• Become an expert on information regarding specific products, programs, and initiatives of assigned vendors and product categories.
• Use clear communication skills to deliver client-facing messages verbally and in writing, and respond effectively to inquiries or complaints in a timely fashion.
• Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products.
• Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims.
• Work with internal personnel on problems relating to parts ordering information.
• Maintain accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions necessary.