Customer Service Representative

Customer Service Representative# Customer Service Representative Tarrant County
- Belknap
- Fort Worth, TX 76102## Overview Position Type Full Time## DescriptionA Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS:

o    Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.  o    Schedules orientation and installation appointments for all new referrals and maintenance appointments.  o    Manages daily communication and equipment alerts and maintenance items.  o    Maintains cleanliness of inactive equipment.  o    Creates individual customer accounts and tracks participant as well as taking payments for services provided.  

o    Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.  o    Other duties as assigned.## Qualificationso    1 year of proven customer service experience.  o    Strong verbal and written communication skills and excellent interpersonal skills.  o    Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).  o    Clean background and able to pass a drug screening  o    Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES:  o    Perform data entry  o    Proficient with Microsoft Office Suite and G Suite.  o    Effective verbal and written communication skills required.  o    Clear criminal background preferred
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