National Service Coordinator

National Service Coordinator

Location:

For t Worth, TX

Unlimited Service Group is a high-quality, locally focused commercial kitchen field‑service operation with a worldwide sister business that distributes genuine OEM restaurant equipment parts. With 40+ brands and over 140+ locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovative solutions to support our customers and manufacturer partners. Dedicated to providing the highest-quality parts, service, and customer experience, we take pride in assisting our customers in a personalized, friendly, and safety‑focused manner, ensuring every experience is exceptional.

With a people‑centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at

• Strong Company Culture!
• Town Share s Program
• Potential for r emote work
• Casual dress code
• Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long‑term financial success of our company as you grow with us!
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

Are you ready to join a dynamic team where your excellent communication skills and problem‑solving abilities will shine? We are seeking a talented Service Coordinator to assist us in supporting our largest customers, manufacturers, and business partners. If you thrive in a fast‑paced environment, possess outstanding organizational skills, and have a passion for delivering exceptional customer service, then this opportunity is perfect for you!

Please note that this is a full‑time in‑office position. This position requires participation in a regular on‑call rotation for customer support as well.

• Enter and acknowledge customer orders, providing guidance on order changes, prices, and order status. You'll ensure accuracy and follow up on quote status, leaving no room for confusion.
• Collaborate closely with our Branch teams, communicating new service requests and managing customer inquiries and concerns. Your excellent interpersonal skills will shine as you communicate with both internal departments and external business partners.
• Maintain meticulous records by establishing and updating accurate customer master data, including contact information and equipment details. You'll be the go‑to person for any customer‑related data needs.
• Deliver exceptional customer service, whether it's through phone conversations or other electronic channels. Your ability to effectively address customer concerns and questions regarding service or billing will leave a lasting positive impression.
• Demonstrate your proficiency in Microsoft systems, including Outlook, MS Teams, and Excel. Your tech‑savviness will allow you to navigate these tools effortlessly.
• Utilize your experience in 3rd Party CMMS Systems (Ecotrak, Service Channel, Corrigo, Fexa) to efficiently manage service orders and enhance productivity.
• Uphold our commitment to safety by following best practices and accident prevention procedures. Your safety‑conscious mindset will contribute to a secure work environment for everyone.
• Embrace opportunities to support our vision, fulfill our mission, and exemplify our core values. Your dedication and willingness to go the extra mile will help drive our success.

• You're a strong communicator, both in written and verbal forms. Your ability to articulate ideas clearly and concisely will foster effective collaboration within our team.
• You have at least two (2) years of education and/or experience in a related area, showcasing your familiarity with the role's demands.
• Your outstanding customer service skills, coupled with your excellent communication and problem‑solving abilities, will set you apart from the rest.
• Proficiency in Microsoft systems, such as Outlook, MS Teams, and Excel, is essential to success in this role.
• Experience with 3rd Party CMMS Systems (Ecotrak, Service Channel, Corrigo, Fexa) will give you a head…