Customer Success Representative

The Customer Success Representative (CSR) provides a high-quality customer experience by accurately processing orders and supporting customer inquiries. This role focuses on learning NCCO systems, processes, and product offerings while executing core tasks with guidance to ensure timely and accurate order fulfillment.

• Receive, validate, and process customer orders accurately
• Ensure compliance with pricing, terms, and required documentation
• Provide order updates, tracking, and proactive communication to customers
• Monitor open orders and identify potential risks or delays
• Collaborate cross-functionally with Sales, Operations, Shipping, and Accounting
• Resolve customer inquiries and support issue resolution
• Maintain accurate records and documentation
• Support onboarding and account setup activities
• Contribute to a positive customer experience and team environment

• Executes assigned tasks with guidance
• Supports team workflows rather than owning them

• Follows established processes and SOPs
• Escalates issues appropriately

• Provides timely and accurate responses
• Builds foundation communication skills

• Identifies issues and escalates for support
• Learns systems, processes, and product knowledge

To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The success attributes below are representative of the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Passion for delivering high-quality service and exceeding expectations
• Positive, dependable, and self-motivated
• Adaptable and able to manage changing priorities
• Strong attention to detail with consistent follow-through
• Effective verbal and written communication skills
• Exercises sound judgment and decision-making
• Responsive and collaborative with internal partners and customers
• Demonstrates integrity and accountability
• Eager to learn and adopt new tools and technologies
• Proficient in Microsoft Word and Excel
• Learns systems, processes, and product knowledge quickly
• Follows established processes with consistency
• Seeks guidance when needed and applies feedback effectively
• Maintains focus on accuracy and task completion
• Builds confidence in communication and customer interaction

Executes with accuracy

Task-based with guidance

Supports team efficiency and foundational customer experience

• High school diploma or equivalent required
• Associate's degree preferred
• 1-3 years of relevant experience in customer service, administrative support, or order processing