Call Center Member

Call Center Member Support - Full-Time

We offer a full-time, regular administrative position located in Fort Worth, TX. This role requires in-person work after a 6-month training period, with a hybrid option thereafter.

We provide exceptional member service, emphasizing professionalism, accuracy, and a friendly touch. You’ll handle inbound calls, provide support, and maintain compliance with federal regulations.

• Deliver exceptional service to members by answering inbound calls promptly, professionally, and courteously.
• Maintain performance standards in quality, attendance, and a team‑centered work ethic.
• Build lasting relationships by offering products and services as appropriate, ensuring each member is prioritized.
• Protect members and the organization from identity theft or fraud through accurate verification and confidentiality.
• Resolve conflicts and manage member expectations. Adhere to all applicable federal and state regulations.

• Minimum of one year call center or financial experience.
• Effective verbal and written communication with external and internal members.
• Strong problem‑solving skills, logical approach, and good judgment.
• High accuracy and attention to detail.
• Ability to manage multiple browsers, tabs, and window navigation while available to speak with a member.
• Previous customer service experience.
• Willingness to work in a fast‑paced, 100% phone‑based environment.
• Excellent attendance record.
• Ability to commute to the call center in Downtown Fort Worth.
• High‑school diploma or equivalent.

• Schedule:
  
  9:00 am – 6:00 pm
• Schedule:
  
  10:00 am – 7:00 pm
• Schedule:
  
  9:00 am – 1:00 pm (rotating Saturdays)
• Four positions available.

• Meaningful work helping members with their financial needs.
• Hybrid work flexibility after training.
• Supportive and engaging team environment.
• Opportunities to grow within the company.

If you are unable to complete this application due to a disability, contact us to request an alternative application process.

EECU is an Equal Opportunity Employer and we do not discriminate based on veteran status or disability. We are also an EOE/Vets/Disabled employer.

Location:

Fort Worth, TX. Career information and benefits at www.eecu.org/careers
.