Inventory Customer Service Representative

Inventory Customer Service Representative

Pay Rate: $22.25/hour

Location:

Fort Worth Texas 76131

Schedule:

Wednesday - Saturday | 11:30 AM - 10:00 PM

Position Overview

CRG is seeking an Inventory Customer Service Representative to support our client's distribution operations. This role serves as a key point of contact for customers and business partners, ensuring timely issue resolution, order accuracy, and exceptional service throughout the delivery process.

Key Responsibilities

* Assist customers and business partners via phone and email

* Resolve customer inquiries and complaints in a professional manner

* Troubleshoot and resolve shipment, delivery, and inventory-related issues

* Monitor delivery routes and shipment progress

* Scan haul-away pods and verify required documentation

* Process order changes, updates, and cancellations

* Maintain accurate records and provide timely follow-up on customer requests

Qualifications

Required:

* Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

* Warehouse Management System (WMS) experience

* Strong communication and customer service skills

* Ability to multitask and manage competing priorities in a fast-paced environment

* Strong organizational and problem-solving abilities

Preferred:

* High school diploma or equivalent

* At least 1 year of customer service experience, preferably in a call center, logistics, warehouse, or distribution environment

* Blue Yonder Warehouse Management System (WMS) experience

* Experience handling customer escalations and resolving issues efficiently

* Ability to work well under pressure while delivering an excellent customer experience

Category Code: JN003

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