Coordinator, of Departure

What You’ll Do

• This role is part of the Contact Center and Customer Service Recovery organization within the Customer Experience Division.
• Serve as the primary interface with customer‑facing Airport agents, the Integrated Operations Center (IOC), and Service Recovery teams to resolve flight inventory and customer‑impacting operational issues.
• Assist airports in rerouting passengers impacted by oversales, flight cancellations, delays, and other off‑schedule operations.
• Identify additional flying needs and recommend to IOC where revenue warrants.
• Identify day‑of‑departure revenue‑generating and cost‑saving opportunities, and act independently on those opportunities.
• Participate in operational conference calls to effectively support irregular operations.
• Anticipate and respond to special operational needs.
• Identify impacts to customers and/or revenue to ensure optimal solution.
• Monitor oversales and spoilage on day‑of‑departure to minimize cost.
• Travel on company business when necessary.
• Work nights, weekends, holidays, and extended hours outside of the scheduled shift, as the operation is 24/7/365.

• High School diploma or GED equivalency.
• 4+ years of operational support and customer service experience.

• Experience in airport operations, reservation, inventory services, service recovery, pricing, revenue management, or logistics.
• Working knowledge of Sabre, AAcoRN, QuickRES, QIK, and/or GDS.
• Bachelor’s degree.

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• Strong analytical and problem‑solving skills.
• Highly developed interpersonal and organizational skills.
• Flexibility and ability to analyze situations and implement strategies under pressure.

• Travel perks: access to 365 destinations on more than 6,800 daily flights.
• Health benefits:
  
  health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more.
• Wellness programs providing tools, resources, and support.
• 401(k) program: available upon hire, with employer contributions after one year.
• Additional benefits:
  Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

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