Usher

Summary

Position is required to assist patrons with their customer service needs while attending a public or private event.

• Assist patrons with seating or other information as needed
• Maintain position on post and monitor the viewing area of responsibility
• Oversee assigned area for spills or situations requiring staff attention
• Operate a handicap lift with a wheelchair‑containing patron (if applicable)
• Receive and act on complaints from patrons according to established policies and procedures
• Perform all other duties as assigned
• Perform related duties as assigned by the Manager/Supervisor

• High School Diploma or GED (preferred)
• One‑year prior experience in a customer service position (preferred)

• Communicate clearly and maintain a friendly disposition with a smile
• Remain calm in a stressful and fast‑paced arena environment
• Handle conflict in a friendly and effective manner (preferred)

• Navigate a variety of floor surfaces and areas, including continuous standing and walking, and up and down stairs
• Verbal communicate clearly with guests, teammates, and building staff
• Work in various environments such as heights, elevators, darkened arena, around crowds, loud noise, and flashing lights
• Continuous standing and walking, including up and down stairs

Varies by show, including days, nights, weekdays, and weekends.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.