Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional:
  Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management
• Ability to multi-task, manage multiple tasks at one time while keeping accuracy and calm.
• Excellent written and verbal communication skills in fluent English.
• Organizational ability and systematic approach to assignments.
• Problem solving skills: identify, analyze and solve problems, translate problems into practical solutions.
• Client service skills: consistently ensure the team provides attentive, courteous and informative service.
• Intellectual ability: accurately follow instructions delivered orally, in writing or by diagram.
• Mathematical ability: add, subtract, multiply and divide with precision.

The pay range for this role is $15.39 - $19.67 per hour.

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): Support your long-term financial health as a veterinary professional.
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top-Tier Mental Health and Wellbeing Resources: Access industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with company-paid life insurance and optional additional coverage.
• Company-Paid Short- and Long-Term Disability: financial protection if you face a temporary or long-term disability.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money.
• Health Savings Account (HSA): Pay for medical expenses with pre-tax funds for added flexibility.
• Paid Parental Leave: Support growing families with paid parental leave for both birth and adoption.
• Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities.
• Backup Child and Elder Care & Family Support Resources: Help keep things running smoothly during life's unpredictable moments.
• Fertility and Family Building Support: Comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with a digital program designed for a busy lifestyle.
• Voluntary Protection Benefits: Coverage for hospital stays, critical illness, and accidents.
• Legal Plan: Affordable and accessible legal coverage for a wide range of needs.
• Identity Protection: Safeguard personal information and receive support if information is stolen.
• Commuter Benefits: Convenient and cost-effective commuting solutions.
• Three Free Optimum Wellness Plans for Pets: Ensure your pets receive preventive and general care.
• Exclusive Discounts: Savings on products and services to make life more affordable and enjoyable.

Benefits eligibility is based on employment status. Full-time (FT)…