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Call Center Quality & Training Leader
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-08
Listing for:
City of Fort Worth
Full Time, Apprenticeship/Internship
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
The City of Fort Worth is seeking a Call Center Quality Improvement Specialist to enhance customer service in the Water Department’s Customer Relations Division. This full-time position involves developing training, streamlining processes, and ensuring high-quality service in a fast-paced environment.
Responsibilities include performing quality evaluations, identifying training needs, and providing subject matter expertise on software and system updates. Candidates should have at least three years of relevant customer service experience, preferably in a call center setting.
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