Donor Service Representative

Job Title

General Job Summary

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters

Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world

Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries

• Previous high-volume customer service or call center experience
• Strong data entry and computer skills in a multi-tasking environment
• Strong critical thinking skills and ability to problem solve – previous support desk experience a plus
• Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
• Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
• 40 wpm typing, 10-key proficiency
• Ability to discreetly handle sensitive and confidential information
• Enjoy an open-office, team-environment with significant interpersonal interaction