Collector; Spanish Speaking

Position: Collector (Spanish Speaking)

Job Title: (Collector (Spanish Speaking))


About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.


Job Description


Description:

Job Overview:

The Mexico Collector is responsible for collecting payments and offering payment solutions on primarily early-stage delinquent accounts (1–30 days past due) to cure delinquency, prevent roll-forward into late stage collections, and support overall portfolio performance, including net loss outcomes. Additionally, the position manages inbound and outbound call volumes for Car/Van accounts, ensuring a compliant, customer-centric collections experience while driving disciplined execution of approved strategies and procedures.

This role also collaborates closely with peers across Mexico and the United States to ensure a consistent and seamless customer experience.

Responsibilities:

• Collects delinquent payments and secures payment commitments from customers through phone and written communications, ensuring full compliance with regulatory requirements.
Negotiates appropriate payment solutions for customers unable to make immediate payments, supporting effective resolution of delinquent accounts. Delivers a high standard of customer service to both external and internal stakeholders, maintaining professional phone etiquette and ensuring timely and effective follow-up.

• When contact is a challenge, perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions):
- Customer file in ECM
- Calling customer references on file
- Updating customer demographic information
- In depth location of customers via internet resources

• Adheres to established compliance controls, strategies, and procedures when managing accounts and customer interactions. Follows approved processes and guidelines, identifies
potential risks or gaps during account handling, and promptly escalates issues as needed. Monitors individual performance against key metrics such as cure rates, roll rates, productivity, call quality, and adherence, ensuring alignment with operational targets and contributing to overall portfolio performance.

• Offer feedback and recommendations on processes currently in place and training reference materials.

Qualifications:

• 2 years of Collections and/or Customer Service experience preferred

• Ability to offer short and long term solutions to customer

• Demonstrating a strong customer service mindset while ensuring efficient and professional support

• Provide effective payment solutions to customers while supporting collection objectives.

Skillset:

• Analytical skills

• Microsoft Office

• Problem solving skills

• Customer service focused; driven & self-motivated; team player;
Bilingual in English and Spanish with fluency in reading, writing, and speaking required.

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Location
: (Fort Worth, TX)


Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to…