Customer Service Representative

Position:
Customer Service Representative Industry: Banking/Financial Services Department: 401k Retirement and Benefits Job duration: 12 months (Possible Extension/Conversion)

Location:

Fort Worth, TX 76155 (Onsite
- No Work from Home) Training

Schedule:

Monday
- Friday (9 AM - 5:30 PM EST) – Will follow the schedule selected at offer time, once training is completed Pay Range: ($20 - $21) on an hourly basis. Project Scope/Day-to-Day Responsibilities:
Retirement and Benefits supports participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions.

Required Skills:

Previous Customer Service Experience is required. Nice-to-Have

Skills:

Possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficiency in using MS Outlook, Word, and PowerPoint. Ability to demonstrate flexibility and work well under pressure in a fast-paced, high-call-volume, and constantly changing call center environment. Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.

Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise. Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).