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Bilingual Collector
Job in
Fort Worth, Tarrant County, Texas, 76196, USA
Listed on 2026-07-10
Listing for:
TEKsystems
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Location:
Onsite
Employment Type:
Contract-to-Hire
Schedule:
Full-Time
Overview
We are seeking a motivated and customer-focused Bilingual Collections Representative to join a growing team. This role is responsible for managing primarily early-stage delinquent accounts (1-30 days past due), securing payment commitments, and helping customers find payment solutions while delivering an exceptional customer experience.
The ideal candidate will have prior phone-based collections experience, strong communication skills in both English and Spanish, and the ability to balance customer service with collection performance goals.
Key Responsibilities Collections & Customer Service
+ Contact customers by phone and written communication to collect past-due payments.
+ Negotiate payment arrangements and secure payment commitments.
+ Assist customers experiencing financial hardship by providing appropriate payment solutions.
+ Deliver a professional, customer-focused experience while resolving delinquent accounts.
+ Conduct inbound and outbound collection activities while maintaining compliance standards.
Account Research & Skip Tracing
+ Research delinquent accounts when customer contact cannot be established.
+ Review account information and customer records to locate updated contact details.
+ Contact references and utilize approved resources to identify and verify customer information.
+ Maintain accurate customer demographic and account information.
Portfolio Management & Performance
+ Manage a portfolio of delinquent accounts while meeting productivity and quality goals.
+ Monitor account activity and ensure timely follow-up.
+ Support portfolio performance through effective collection strategies.
+ Maintain compliance with company policies, procedures, and regulatory requirements.
Continuous Improvement
+ Identify process improvements and communicate recommendations to leadership.
+ Provide feedback on training materials and operational procedures.
+ Collaborate with team members across multiple departments to ensure a consistent customer experience.
Required Qualifications
+ High School Diploma or GED
+ Fluent in English and Spanish (reading, writing, and speaking)
+ Minimum 1-2 years of customer service and/or collections experience
+ Recent phone-based collections experience required
+ Strong customer service and negotiation skills
+ Excellent verbal and written communication abilities
+ Basic computer and data entry proficiency
+ Strong problem-solving and analytical skills
Preferred Qualifications
+ Bachelor's Degree
+ Experience in:
+ Automotive collections
+ Credit card collections
+ Mortgage collections
+ Financial services
+ Accounts receivable
+ Familiarity with the automotive industry
Key Skills
+ Collections
+ Accounts Receivable
+ Financial Services
+ Customer Support
+ Payment Negotiation
+ Skip Tracing
+ Account Resolution
+ Bilingual Communication (English/Spanish)
+ Problem Solving
+ Compliance Adherence
+ Portfolio Management
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Fort Worth, TX.
Pay and Benefits
The pay range for this position is $24.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Fort Worth,TX.
Final date to receive applications
This position is anticipated to close on Jul 20, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution…
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