Customer Service Representative

Pay Range

$18.00 - $21.76/hr

Friday, July 10, 2026

• Meadowbrook Library – 2800 Stark St., Fort Worth, TX 76112

The schedule is below for the Meadowbrook Library location; some evening/weekend work required.

Meadowbrook Library (20-Hour Workweek)

Tuesday: 9:15am–1:15pm

Wednesday: 4:15pm–8:15pm

Thursday: 9:15am–1:15pm

Saturday: 9:15am–6:15pm

• 11 Paid Holidays
• Dental
• Vision
• Paid Time Off
• Basic Life insurance
• Supplemental Life Insurance
• Flexible Spending Accounts
• 457 Plan
• Voluntary Benefits

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behaviour, and accountability.

Fort Worth Public Library is hiring a part‑time Customer Service Representative I to provide great customer service at the Meadowbrook Library.

The ideal candidate is friendly, helpful, extremely organised, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.

• High school diploma or GED
• No previous experience required
• Must pass a physical exam

• At least two years of customer service experience
• Ability to communicate with customers in Spanish
• Ability to work a flexible schedule that includes evenings and weekends
• Ability to work at/travel to various locations

• Providing friendly, efficient, and professional service to customers
• Checking library materials in and out; issuing library cards
• Conducting customer payment transactions and operating a cash register
• Answering customer questions about library policies, procedures and accounts
• Answering basic reference, reader’s advisory and general usage questions
• Assisting with library programs and outreach as needed

Depending on assignment, positions typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Sedentary work: possibly up to 10 pounds of force occasionally, negligible frequently, or constantly lifting, carrying, pushing, pulling, or moving objects. Jobs are sedentary if walking and standing are required only occasionally.

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. The city’s policy and practice is to recruit, hire, train and promote a diverse workforce without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non‑merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the education requirement may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass pre‑employment checks including, but not limited to, criminal background check, drug screen, education verification, etc. Criminal convictions will be considered on a case‑by‑case basis. Employees are paid by direct deposit only.