Bilingual Customer Service Representative

Job Description

At the Haley Reyes Agency
, we're looking for someone who genuinely loves helping people and takes pride in delivering exceptional service. If you're bilingual, thrive in a fast‑paced environment, and enjoy building lasting relationships with customers, we'd love to meet you.

As one of Texas' growing insurance agencies, we're committed to creating an outstanding experience for every client who walks through our doors or calls our office. We're searching for a compassionate, motivated, and polished professional who is eager to make a difference while growing their career alongside a supportive, high‑performing team.

You’ll be a great fit if you:

• Are fluent in both English and Spanish.
• Have an active Texas Property & Casualty License.
• Love helping people and solving problems with confidence and empathy.
• Communicate professionally and build trust with customers from all backgrounds.
• Stay organized, detail‑oriented, and thrive in a fast‑paced environment.
• Take initiative, embrace learning, and enjoy being part of a collaborative team.
• Bring a positive attitude and are committed to delivering five‑star customer experiences every day.

This is a full‑time, in‑office opportunity based in Fort Worth, Texas. If you're ready to join a team that values growth, service, and excellence, we'd love to hear from you.

Apply today by completing the application and assessment—we can't wait to meet you!

• Flexible Schedule
• Career Growth Opportunities
• Hands on Training
• Mon‑Fri Schedule
• Paid Time Off (PTO)

• A warm, welcoming presence that makes every customer feel valued
• Professional, confident communication...both in person and over the phone
• Ability to manage high-volume calls with efficiency, grace, and a positive attitude
• A collaborative, team‑first mindset with a focus on shared goals
• Coachable and growth‑oriented, with a willingness to learn and improve
• Adaptable and dependable, with a strong work ethic in a fast‑paced environment

• Property & Casualty license required
• MUST be Bilingual
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi‑task, follow‑thru and follow‑up.
• Great Customer Service Skills.
• Driven and goal‑oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Texas Property & Casualty License Required