Entry-Level - Pre-Collection Specialist

Entry-Level Pre-30 Collections Specialists

We are seeking high-energy, customer-focused individuals to join our team as Entry-Level Pre-30 Collections Specialists. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about helping customers find solutions. Successful candidates will have strong communication skills and a demonstrated ability to take on increasing responsibilities and grow within their previous roles.

What We're Looking:

• High-energy, motivated, and positive attitude
• Experience in customer-facing roles (in-person and/or phone-based)
• Demonstrated career growth, promotions, or increased responsibilities in prior positions
• Backgrounds that translate well into this role include:
• Warehouse environments (with strong customer service mindset)
• Retail
• Restaurant (fast food or fast-casual)
• Call center/customer service

Key Responsibilities

• Ensure compliance with all company policies and procedures, as well as FDCPA regulations.
• Negotiate payment arrangements with borrowers, offering solutions and alternative payment options.
• Work with customers to develop strategies that help them retain their vehicle while meeting loan obligations.
• Accurately and professionally document all account activity and communications.
• Perform other duties as assigned.

Qualifications & Skills

• Bilingual in English/Spanish preferred.
• 1+ year of experience in a fast-paced, customer-focused environment required.
• Strong communication, negotiation, and problem-solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Professional, tactful, and empathetic approach when interacting with customers.
• Ability to work both independently and collaboratively within a team.
• Flexible schedule availability, including overtime as needed.
• High School Diploma or GED a plus.

Veros Credit, LLC is an equal opportunity employer.

** This Organization Participates in E-Verify