Bilingual Front Desk Wed-Fri

Job in Fort Worth, Tarrant County, Texas, 76102, USA

Listing for: Planet Fitness, Inc.

Full Time position
Listed on 2026-07-16

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 9 - 13 USD Hourly USD 9.00 13.00 HOUR

Position: Bilingual Front Desk Wed-Fri 2pm-10pm

Our job opening

Excel Fitness is searching for a Customer Service Representative to join our team! We own and operate 34 Planet Fitness clubs across 3 states - and we're growing every day!

You will work in a call center environment, providing support services via telephone and email. You will act as an advocate to our members, guests and prospective members, helping to ensure a best-in-class customer experience.

Your contributions

Receive inbound calls in a friendly manner from prospective and current members.

Answer questions involving general information about Planet Fitness.

Explain Planet Fitness policies to prospective and current members.

Inform prospective members the current prices and promotions.

Respond to member questions and concerns in a timely and professional manner.

Facilitate needed updates to members’ accounts.

Answer detailed questions regarding member’s contract and company policies.

Your qualifications

Exceptional customer service skills; able to interact in a positive and professional way with prospects, members and co‑workers.
Punctuality and reliability.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Basic computer proficiency.

Bonus points

Fluent in Spanish and English.
1 – 3 years of call center or customer service experience.
A passion for fitness and health.
Strong listener with the ability to empathize and problem solve.

Why you should join Excel Fitness

Great career opportunities – every one of our General and Regional managers were promoted from within.
Starting pay at $11.00/hr.
Fully covered health and dental insurance.
Free premium gym membership!

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