Usher

Responsibilities

• Assist patrons with their customer service needs while attending a public or private event.
• Assist patrons with seating or other information as needed.
• Maintain position on post, viewing area of responsibility.
• Oversee assigned area for spills or situations requiring staff attention.
• Operate handicap lift with wheelchair‑containing patron (if applicable).
• Receive and act on complaints from patrons according to established policies and procedures.
• Perform other duties as assigned by Manager/Supervisor.

• High School Diploma or GED preferred.
• One-year prior experience in a customer service position preferred.

• Communicate clearly, have a friendly disposition, and smile.
• Stay calm in a stressful and fast‑paced arena environment.
• Handle conflict in a friendly and effective manner.

• Navigate a variety of floor surfaces and areas, including continuous standing and walking and up and down stairs.
• Verbal communication in a clear manner with guests, teammates, and building staff.
• Work in a variety of environments, including heights, elevators, darkened arena, around crowds, loud noise, and flashing lights.

Vary by show to include days, nights, weekdays, and weekends.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.