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Lead Customer Service & Escalation Specialist
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-17
Listing for:
Remote Jobs
Full Time
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Healthcare
Job Description & How to Apply Below
Sharecare is a digital healthcare company delivering software and services to improve care quality and reduce costs. This role begins on-site at a medical facility in Somerville, MA and will transition to a hybrid schedule, requiring comfort with both settings.
The candidate will handle escalated member concerns, provide Help Desk support to the Customer Service Team, and assist CSR staff with technical questions while maintaining clear, timely communication with members.
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