Customer Service Representative II; B2B Order Management + Account Ownership
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-22
Listing for:
The Marco Company
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, CRM System
Job Description & How to Apply Below
Our Mission in Customer Service
To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.
Job DetailsThis position involves managing the full order lifecycle, serving as primary customer contact, preparing quotes, and collaborating with sales and operations.
What You’ll Own- Manage the full order lifecycle from PO to delivery
- Enter orders accurately (pricing, lead times, item details)
- Serve as the primary customer contact and resolve issues
- Prepare quotes and freight estimates
- Partner with sales and operations to drive outcomes
- Maintain CRM updates and accurate customer records
- Review priorities and incoming orders as assigned
- Process orders and coordinate internally
- Support customers and sales partners
- Work on quotes and problem resolution
- Follow-ups and system updates
- 5+ years of customer service experience
- B2B experience, preferably at a manufacturing company
- Strong organizational skills and attention to detail
- Excellent communication and an ownership mindset
- Microsoft 365 + ERP (Macola preferred) + CRM ( preferred)
- Strong business references that speak to reliability, ownership, and performance
- Competitive hourly pay
- Performance-based growth
- PTO, health, dental, and vision
- 401(k) with company match
- Overtime opportunities
$20–$25/hour (based on experience, performance & attitude)
Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band.
“Marco Company is an Equal Employment Opportunity (EEO) employer.”
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