Senior Client Service Coach - Tier 1 & Training Mentor
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-28
Listing for:
Cambium Learning Group
Apprenticeship/Internship
position Listed on 2026-07-28
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Cambium Learning Group is seeking a Tier 1 Senior Agent to mentor and train agents during the October–February training season and as needed throughout the year. The role focuses on first-line customer support for fulfillment, functionality, and reporting questions, with escalation to appropriate departments as needed.
Ideal candidates have call center experience, strong communication skills, and a willingness to learn and improve processes; this position supports Cambium’s education technology
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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