Phone Support Specialist - First-Call Resolution
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-29
Listing for:
Vitality Group
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Vitality Group is seeking a Customer Care Specialist in the United States to provide high-quality support via phone. You will handle inbound calls, resolve issues on first contact, and direct inquiries to the appropriate departments to prevent recurring problems.
The role focuses on educating members about the Vitality program, guiding them through the website, and rapidly addressing escalated inquiries while capturing improvement opportunities.
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