CSR​/Order Management Specialist

SUMMARY This position is responsible for managing the customer relationship, delivery flow, and ensuring new items are set up in the ERP system by performing the following duties.

ESSENTIAL FUNCTIONS Include, but are not limited to, the following:

Monitors all inventory and adjusts levels as needed per known customer demands

Places orders with vendors to ensure raw material and components are at the proper inventory levels to meet customer demands.

Create job orders for components and top level parts per customer demand

Prioritize shop schedule based on customer order due dates and lead time for outside services

Coordinate with customer on shipping requirements

Notifies customer designated shipping companies of product that is ready for pick up Coordinates with shipping department on any special packaging requirements

Monitors returnable packaging and informs customer when more is needed

Ensure Purchase Orders received meet quoted price, revision level and lead time.

Oversee and coordinate daily shipments to ensure on-time delivery.

Receives and responds to customer inquiries.

Confers with production, sales, shipping, warehouse, or common carrier personnel to determine status of customer order.

Compiles statistics and prepares various reports for management.

Filing of documents.

Detail-oriented and accurate in executing work impacting customer satisfaction.

Strong organizational skills; ability to multi-task and prioritize requirements and activities.

Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

Checks inventory control and notify stock control departments of orders that would deplete stock.

All other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies:

Organized
- Ability to work in an organized manner, balancing several tasks simultaneously.

Problem Solving
- Works well in group problem solving situations.

Project Management
- Communicates changes and progress;
Completes projects on time.

Technical Skills
- Shares expertise with others.

Customer Service
- Responds to requests for service and assistance;
Meets commitments.

Interpersonal Skills
- Maintains confidentiality.

Verbal Communication
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication
- Writes clearly and informatively;
Presents numerical data effectively;
Able to read and interpret written information. Ability to interpret EDI (Electronic Data Interchange) received from customer, where applicable.

Teamwork
- Gives and welcomes feedback;
Contributes to building a positive team spirit.

Ethics
- Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Organizational Support
- Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization's goals and values.

Motivation
- Demonstrates persistence and overcomes obstacles.

Professionalism
- Accepts responsibility for own actions;
Follows through on commitments.

Quality
- Demonstrates accuracy and thoroughness;
Monitors own work to ensure quality.

Quantity
- Completes work in timely manner;
Works quickly.

Safety and Security
- Observes safety and security procedures;
Uses equipment and materials properly.

Attendance/Punctuality
- Is consistently at work and on time.

Dependability
- Follows instructions, responds to management direction;
Takes responsibility for own actions;
Keeps commitments;
Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative
- Asks for and offers help when needed.

Innovation
- Meets challenges with resourcefulness.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

WORK ENVIRONMENT The…