Customer Service Representative (Call Center
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-05
Listing for:
AirCo Air Conditioning
Per diem
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Air Co Air Conditioning, Heating & Plumbing
Position Summary
Air Co is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our call center team. This role is the first point of contact for customers and plays a critical role in scheduling service, handling inquiries, and ensuring a positive customer experience across HVAC and plumbing services.
Key Responsibilities
* Answer inbound customer calls in a professional and friendly manner
* Schedule HVAC, heating, and plumbing service appointments
* Dispatch and coordinate service calls with field technicians
* Provide accurate information regarding services, pricing, and availability
* Handle customer concerns, complaints, and service issues with urgency and care
* Document all interactions in the CRM/service system (e.g., Service Titan)
* Follow up on open work orders and ensure customer satisfaction
* Support emergency and after-hours call procedures when assigned
* Maintain strong communication with dispatch, technicians, and management
Qualifications
* High school diploma or equivalent required
* 1+ year of customer service or call center experience preferred (home services experience a plus)
* Strong phone communication and active listening skills
* Ability to multitask in a fast-paced environment
* Basic computer skills (CRM systems, scheduling software, Microsoft Office)
* Professional, calm, and solution-oriented attitude
* Reliable attendance and strong work ethic
Preferred Skills (Not Required)
* HVAC, plumbing, or home services industry experience
* Experience with Service Titan or similar dispatch software
* Bilingual (English/Spanish)
Work Environment & Schedule
* Office-based call center environment
* Rotating schedule depending on business needs
* May include occasional evening, weekend, or on-call coverage
* Fast-paced, team-oriented setting focused on customer satisfaction and efficiency
What We Offer
* Competitive hourly pay (based on experience)
* Overtime opportunities during peak season
* Training and growth opportunities into dispatch or operations roles
* Stable, growing company environment
* Employee support and team culture focused on service excellence
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