Customer Service Representative - Haslet

Fort Worth, Texas, United States

ITS Logistics is a premier Third-Party Logistics company providing creative supply chain solutions. With a focus on innovation and technology, our purpose is to improve the quality of life by delivering excellence in everything we do.

We invest in personal and professional growth, providing tools, resources, and support to unleash full potential and collaborate with like‑minded teammates.

• Serve as the primary point of contact for assigned client accounts.
• Communicate professionally via email, phone, ticketing systems, and internal platforms.
• Partner closely with Client Success Managers (CSMs) to ensure alignment on client expectations and service delivery.
• Proactively provide updates on orders, inventory exceptions, and service issues.
• Resolve client inquiries, escalations, and discrepancies quickly and effectively.

• Collaborate with warehouse teams to ensure timely order processing, fulfillment, and shipping.
• Investigate and resolve order issues, inventory discrepancies, and returns.
• Ensure accurate and timely data entry in Warehouse Management Systems (WMS) and related platforms.

• Prepare and manage weekly and/or monthly client invoicing.
• Ensure all billable activities are captured accurately.
• Reconcile billing discrepancies and respond to client billing inquiries.
• Work cross‑functionally with finance to maintain billing accuracy and timeliness.

• Track and report on KPIs including order accuracy, on‑time shipping, inventory accuracy, and SLA adherence.
• Assist in generating client‑facing reports and performance summaries.
• Identify trends and assess potential service risks.

• 2+ years of experience in 3PL, logistics, or supply chain customer service (eCommerce preferred).
• Strong client communication experience across multiple channels.
• Experience with billing, invoicing, or reconciliation.
• Proficiency in WMS, TMS, ERP, or CRM systems.
• Excellent communication skills.
• Strong attention to detail and problem‑solving ability.
• Ability to manage multiple priorities.

• Experience supporting eCommerce brands.
• Familiarity with KPI reporting.
• Experience working with Client Success or Account Management teams.
• Intermediate Excel skills.
• Customer‑focused mindset.
• Strong organizational skills.
• Analytical problem‑solving.
• Relationship building.
• Adaptability in a fast‑paced environment.

• Timely, accurate client communication.
• Accurate, on‑time billing.
• KPIs maintained within SLA targets.
• Strong collaboration between teams.
• Fast‑paced warehouse/office hybrid environment.
• Regular interaction with operations and clients.
• Occasional schedule flexibility required.

Pay: $24 an Hour

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.