Customer Service Representative

About Circle U Foods, Inc.

At Circle U Foods, we’re passionate about delivering high-quality products and outstanding service. Our mission is simple: exceed expectations through innovation, efficiency, and a commitment to food safety.

We’re proud of our inclusive culture that celebrates diversity and empowers our team to thrive. We strive to create an environment that drives accountability and continuous improvement.

With a focus on safety, transparency, and ethical practices, we partner with our customers and stakeholders to build lasting value. Circle U Foods is more than a business—we’re a family dedicated to making a positive impact in our industry and community.

The Customer Service Representative serves as the primary point of contact for customers, ensuring proactive communication and an exceptional customer experience. This role partners closely with Operations, Production, Quality, Inventory Control, Shipping & Receiving, Purchasing, and Accounting to coordinate customer requirements, manage order fulfillment, resolve issues, and ensure customer expectations are met from order receipt through delivery. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced food manufacturing environment.

• Serve as the primary point of contact for assigned customers, building and maintaining positive working relationships through consistent communication, responsiveness, and follow-through.
• Maintain a high level of professionalism while delivering exceptional customer service.
• Foster strong customer relationships by providing timely updates, managing expectations, and ensuring an overall positive customer experience.

• Review, coordinate, and manage customer orders throughout the fulfillment process to ensure accuracy, timely communication, and successful delivery.
• Review customer orders for discrepancies and coordinate changes with the appropriate internal departments.
• Process order modifications, cancellations, and special customer requests while communicating operational impacts as needed.
• Coordinate with Production and Operations to ensure customer requirements and delivery deadlines are met.

• Respond promptly to customer inquiries via phone, email, or other communication platforms.
• Provide accurate information regarding products, order status, shipping schedules, lead times, and delivery expectations.
• Proactively communicate order changes, delays, inventory constraints, or other issues that may impact customer expectations.
• Investigate and resolve customer concerns related to orders, product quality, shipping, or service by collaborating with internal departments.
• Take ownership of customer issues from initial report through final resolution while keeping customers informed throughout the process.
• Escalate complex customer concerns to management when appropriate.

• Work closely with Production, Quality, Inventory Control, Shipping & Receiving, Purchasing, Operations, and Accounting to coordinate customer requirements and ensure accurate order fulfillment.
• Collaborate across departments to resolve discrepancies, minimize delays, and support efficient operations.
• Communicate customer priorities and operational challenges effectively to internal teams.

• Develop and maintain a strong working knowledge of company products, packaging options, manufacturing capabilities, and customer requirements.
• Utilize product knowledge to accurately answer customer questions and provide appropriate solutions.

• Coordinate inbound and outbound transportation with internal logistics personnel and external carriers.
• Schedule pickups and deliveries to meet customer timelines and operational requirements.
• Monitor shipments, communicate transportation updates, and assist in resolving transportation-related issues.

• Communicate product availability, lead times, and inventory constraints to customers.
• Coordinate with Operations to provide realistic delivery expectations and…