Customer Service Representative

• Handle incoming calls and email requests regarding water filtration products, services, and water quality concerns
• Provide product specifications, features, benefits, and maintenance guidelines
• Manage orders, track shipments, and coordinate returns or exchanges
• Educate customers about water quality, filtration options, and system maintenance
• Address customer complaints and elevate complex issues when needed
• Document customer interactions, service requests, and technical issues in the CRM system
• Collaborate with sales, technical support, and operations teams to resolve product and service issues
• Report to the Customer Service Supervisor

• High school diploma or equivalent required
• Bachelor’s degree in a related field is a plus
• Minimum of one year in a high-volume, call-centered customer service role, preferably in water filtration, manufacturing services, or a related industry
• Familiarity with water quality standards and filtration technologies is an advantage
• Ability to understand and explain technical concepts related to water filtration systems
• Proficiency with CRM systems, Microsoft Office Suite, and relevant computer software applications
• Demonstrated proficiency in typing, grammar, and proper phone etiquette
• Knowledge of customer service principles and practices
• Strong verbal and written communication skills
• Effective listening skills and a customer-focused approach
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving skills and attention to detail
• Ability to manage high-volume tasks efficiently
• Exemplary attendance and punctuality
• Commitment to excellence and professionalism in customer interactions
• Ability to remain seated at a desk or workstation for extended periods
• Ability to perform repetitive typing and mouse tasks for extended periods
• Ability to read documents, use a computer, and perform data entry
• Ability to operate standard office equipment
• Ability to occasionally lift and carry light objects

Demonstrates expertise in customer service principles, with a strong focus on water filtration products and services. Proficient in CRM systems and Microsoft Office Suite, with the ability to effectively communicate technical concepts and manage high-volume customer interactions.

• Customer Service Experience
• Water Filtration Knowledge
• CRM System Proficiency
• Strong Communication Skills
• Problem-Solving Skills

• Water Filtration Technologies
• Technical Concept Explanation
• Data Entry
• Typing Proficiency
• Order Management

• Effective Listening
• Customer-Focused Approach
• Attention to Detail
• Ability to Work Independently
• Collaboration Skills

• Water Quality Standards
• High-Volume Customer Service
• Manufacturing Services
• Customer Complaints Management

• CRM Systems
• Microsoft Office Suite
• Standard Office Equipment