More jobs:
Customer Service Representative II; B2B Order Management + Account Ownership
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-27
Listing for:
The Marco Company
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, CRM Systems & Management, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Our Mission in Customer Service
To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.
Job Details DescriptionOur Mission in Customer Service
To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.
What You’ll Own- Manage the full order lifecycle from PO to delivery
- Enter orders accurately (pricing, lead times, item details)
- Serve as the primary customer contact and resolve issues
- Prepare quotes and freight estimates
- Partner with sales and operations to drive outcomes
- Maintain CRM updates and accurate customer records
- Review priorities and incoming orders as assigned
- Process orders and coordinate internally
- Support customers and sales partners
- Work on quotes and problem resolution
- Follow-ups and system updates
- 5+ years of customer service experience
- B2B experience, preferably at a manufacturing company
- Strong organizational skills and attention to detail
- Excellent communication and an ownership mindset
- Microsoft 365 + ERP (Macola preferred) + CRM ( preferred)
- Strong business references that speak to reliability, ownership, and performance
- Competitive hourly pay
- Performance-based growth
- PTO, health, dental, and vision
- 401(k) with company match
- Overtime opportunities
$20–$25/hour (based on experience, performance & attitude)
Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band
“Marco Company is an Equal Employment Opportunity (EEO) employer.”
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