Customer Support Specialist

Customer Support Specialist

An aerospace and defense manufacturing company in Fort Worth is looking to add a Customer Support Specialist to their team!

Schedule:

Monday-Friday 7:00am-3:30pm

Pay: $ 25-28/hr

Position Responsibilities:

• Establish and build strong relationships with customers via telephone communications
• Work as an integral part of the sales team
• Posting RFQ's to the quote log.
• Following-up with the customer on incomplete quotation packages
• Monitor quote process to make sure quotations are submitted to customer on time
• Submit and follow-up with customers on open quotations
• Working with the Strategic Account Managers and Reps to support business and overall customer satisfaction
• Monitor and complete all customer required documentation (reps & certs, etc.)
• Manage and monitor various customer portals for incoming orders and RFQs
• Enter customer orders, confirm order receipt and acknowledge delivery dates with customers
• Effectively manage the contract review and sign-off process
• Field incoming customer requests for order status and work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and expedites. This includes managing open order reports/meetings with assigned accounts.
• Being present at customer visits to CIA&D
• Facilitate Internal Meetings.
• Support Program Manager.
• Track Production Progress.
• Report Production Progress to Customer.
• Other duties as assigned.

Express Employment Associate Benefits:

• Weekly Pay
• Qualify for Holiday Pay
• Medical, Dental, and Vision Benefits
• Referral Bonuses