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Customer Care Specialist KPI-Driven

Job in Fort Worth, Tarrant County, Texas, 76102, USA
Listing for: First Onsite - US
Full Time position
Listed on 2026-09-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR
Job Description & How to Apply Below
Position: Customer Care Specialist 24/7 KPI-Driven Support

First Onsite is seeking a dedicated Contact Center Agent to be the first point of contact for customers. You will resolve inquiries, tackle issues, and deliver solutions with care, accuracy, and active listening. The role emphasizes fast-paced problem solving and a strong customer-first approach in a 24/7 environment.

You will handle calls, emails, and SMS, support data review and reporting, and collaborate with branches to ensure KPI achievement and quality service across channels.

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