Customer Service Representative

At MJH Life Sciences, the team is built on determination, service focus, passion for winning, innovation, respect, integrity and teamwork. Our Customer Service Representative works in a fast‑paced, high‑pressure environment and contributes to our rapid growth in the out‑of‑home and point‑of‑care vertical.

• Make a minimum of 70 outbound calls per day.
• Follow communication scripts and understand the products being offered before calling.
• Receive calls and answer questions from medical offices.
• Identify customers’ needs, clarify and update account information.
• Build sustainable relationships and engage customers by going the extra mile.
• Manage multiple tasks, prioritize effectively, and pivot when needed.
• Follow up on materials being delivered.
• Be open‑minded and coachable for growth and improvement.

• Bachelor’s degree preferred.
• Minimum of 2 years of outbound B2B calling experience.
• Computer proficiency with Microsoft Office.
• Experience with Salesforce preferred.
• Experience with Avaya phone systems is a plus.
• Strong team player who collaborates with operations and management.
• Meet daily, weekly and monthly performance metrics.
• Self‑motivated, energetic, and creative.
• Excellent verbal and written communication skills.
• Active listening and strong attention to detail.

Mesmerize offers a competitive compensation plan, health benefits, and the opportunity to work with a dynamic and fun team. Salary is commensurate with experience.

MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed “At Will.”