Call Center Inbound Patient Customer Service - Medical Office

Bring Your Positive Energy and Make Every Call Matter!

We are looking for a Call Center Customer Service Agent with a friendly, professional phone presence, a positive attitude, strong attention to detail, and a genuine passion for helping people.
The ideal candidate enjoys working as part of a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient who calls.

Bilingual English/Spanish skills are a plus but are not required. This is an in-person position located in our office inside Hulen Mall.

Pay: $15-$16.50 per hour based on experience, plus bonuses

Schedule: Full-time. We are open six days per week, with Monday, Friday and Saturday hours required. Options for days off include Tuesdays, Wednesdays and Thursdays based on staffing needs.

Location: In person

Bonus: Fluent in English and Spanish

• Answer incoming calls with professionalism and warmth
• Schedule and confirm patient appointments accurately
• Enter and update patient information in our system
• Help patients understand services, benefits, and next steps
• Support smooth communication between clinics and patients
• Maintain clear, accurate documentation of interactions
• Support your call center and clinic teams, working together to provide an outstanding experience for every patient

• Outstanding customer service skills and a friendly phone presence
• Strong attention to detail and accuracy
• Aptitude and willing ness to learn new things and grow your skill set
• Positive, team-player mindset
• Organized and able to multitask in a busy environment
• Comfortable using computers and scheduling systems
• Medical office or call center experience preferred (not required)

We’re proud to have a supportive, upbeat team that genuinely enjoys helping others and making every patient interaction a positive one. If you share that mindset, we’d love to meet you!

• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off
• Training and ongoing support in a collaborative team environment
• Bonuses
• Potential for advancement