Memorial Designer

Job Responsibilities

• Design preliminary Good/Better/Best options to present to client families during meetings.
• Apply intake information, culture, and deceased relationship to develop preliminary designs in CAD software.
• Present CAD design options along with product materials and color options during at-need arrangement or pre-need sales meetings.
• Listen for client preferences, wishes, and input and immediately revise design.
• Use creativity and knowledge of park/crypt/mausoleum layout to enhance design.
• Influence product selection to create a lasting memorial.
• Finalize product and design decisions, then update proprietary software with purchasing decision and pricing.
• Design final memorial and select materials, then obtain client approval.
• Revise design as necessary to ensure client satisfaction.
• File pre-need designs according to procedures.
• Upon at-need approval, order product material, send memorial design to vendor, and obtain estimated delivery date.
• Address vendor/manufacturer questions or issues and follow up on delays.
• Upon delivery, inspect materials and verify design to original specifications including font, spacing, spelling, artwork, and other design elements.
• Resolve vendor issues and notify operations when the memorial is ready for installation.
• After installation, notify client of completion.
• Attend and actively participate in daily sales huddles reviewing the 3-day appointment schedule, outcomes, status, and outstanding issues, as well as gather information needed to prepare designs for assigned appointments.
• Share positive feedback and staff kudos.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  At least one year in a support role, preferably in a customer service environment; experience with data-based or CAD a plus.
• Proficient with the MS Office suite, particularly Outlook.
• Strong attention to design detail.
• Ability to learn computer-automated drawing (CAD) software.
• Commitment to continual improvement of skills and industry knowledge.
• Ability to self-prioritize workload to meet shifting priorities in a fast-paced environment.
• Physical requirement:
  Ability to lift up to 35 pounds.
• Bi-lingual a plus.

• Professional attire required when in contact with families.
• Ability to work evenings and weekends to meet with clients.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.